MET Plus Transportation makes every effort to arrive as close to the scheduled pick-up time as possible. However, the vehicle may arrive up to 15 minutes before or 15 minutes after the scheduled pick-up time. This 30 minute period of time (of 15 minutes before to 15 minutes after scheduled time) is defined as the pick-up time window and passengers need to be ready to go anytime within that time window.
Drivers, after arriving within that pick-up time window, can wait for five minutes after vehicle arrival. Any passenger who is not at their scheduled pick-up point and ready to go at that time will be left behind for the driver to continue with their other scheduled rides. The driver will not be able to return for a second attempt.
MET Plus transportation offers both text message alerts and mobile app push notifications to alert a passenger of their upcoming pick up window. Please call 406-657-8218 if you are interested in receiving these notifications.