Requesting & Scheduling Rides

Overview


Call (406) 657-8218 to request rides. MET Plus Transportation rides are scheduled on a first come, first served basis to ensure that eligible individuals have an equal chance to use the service.

To request rides, call (406) 657-8218 between 7:00 am and 5:00 pm, Monday through Friday. No requests for rides will be accepted after 5:00 pm or on Saturday. Telephone answering service is available, on Sunday and holidays between 7:00 am and 5:00 pm to request rides for the next day.

MET Plus rides can also be scheduled via our Ecolane Mobile App or Ecolane Self Service web portal.  Please contact MET Plus Transportation for access to our mobile app or our web portal. 

Call Example


"This is (name). I live at (address). On (date) I need a ride from my home (or other location) to (destination). I want to be there by (time) and I'd like to return from there at (time)." Then tell the dispatcher the following information that applies to you:
  • Whether help is needed from your door to the van or from van to door of destination.
  • Whether you use a wheelchair, scooter or walker.
  • Whether you have a Personal Care Attendant (PCA) with you.

During the phone call, the dispatcher may let you know your pick-up and return times, or may call you back later with that information.

A time for the return trip is scheduled in advance unless it is for a medical appointment where you do not know when you will be done. In that case you should request your return ride to be listed as a To-Be-Scheduled (TBS). When you are listed as a TBS for a return ride, you are to call MET Plus Transportation at (406) 657-8218 when you are ready to return. The next available vehicle will be dispatched to pick up as soon as possible.