- Your Government
- THE BUS
- HOW TO RIDE
HOW TO RIDE
All of MET's buses are accessible by citizens who use wheelchairs and other mobility devices. They are wheelchair lift-equipped and accessible to all citizens that are unable to use the stairs.
For questions about lift-equipped services, please call the MET office at (406) 657-8218. If requested, larger print materials or other alternative accessible formats are available.
ENJOY FREE WIFI WHILE YOU RIDE!
You can catch the MET at most corners (before the intersection) where it is safe to stop or at any MET Bus Stop sign, or Bus Bench. A simple wave when the bus is a half block away lets the driver know to stop for you and your bicycle. Before the bus arrives, remove items like knapsacks, tire pumps, and other items that could cause a hazard or fall off.
General Precautions & Tips
- For safety reasons, MET drivers are not allowed to help you load or unload your bicycle.
- Always load and unload your bike from the curb side.
- The bike rack is made to hold two bikes. Bicycles are not allowed inside the bus.
- Children under the age of 14 may use the bike racks only if an older bike rider is available to assist in the loading and unloading of the child’s bike.
- Motorized bikes are not allowed
- Bikes with children seats, large carriers, or other attachments considered hazardous are not allowed.
- MET Transit is not responsible for damages incurred or caused by or to bicycles on MET Transit bicycle racks.
- You are responsible for properly securing your bike to the rack.
Loading Your Bicycle
- Simply grab the handle bar on the front of the bike rack and pull up to release and then lower the rack towards you to unfold it.
- Lift your bike onto the rack, fitting the tires into the wheel slots. Please use the inside slot first.
- Pull the support arm out and up over the front tire to secure the bike in place.
Unloading Your Bicycle
- Before you get off the bus, tell the driver you want to unload your bike.
- Pull the support arm out and down over the tire to release it from the tire.
- Lift your bike out of the rack and onto the curb. If the rack is empty, fold up the rack to the locked position. Stand clear of the bus.
- A wave to the MET driver tells the driver you are finished unloading your bike.
RIDERSHIP AND PASSENGER CONDUCT POLICY
(Information is available in accessible formats upon request; contact MET Transit for assistance.)
For the comfort and safety of all passengers, the following conduct is expected of all individuals utilizing transit services and locations:
- Cooperate with requests from transit personnel including Operators and Transit Police.
- Be considerate.
- Respect the privacy of others.
- Refrain from unnecessary conversation with the bus Operator.
Passengers should remain seated while on a transit vehicle or ensure they are holding onto a stanchion if standing; vehicles make multiple stops and drivers may not always be able to visually verify every passenger is seated or holding a stanchion before the vehicle moves. Passengers may never stand in front of the white "standee" line while the bus is in operations. Passengers should refrain from behavior that violates MET Transit operating rules or intrudes on the comfort, ability to utilize transit, safety, and welfare of others including, but not limited to:
Violence, Harassment, and Interaction with Personnel and Other Passengers
- Interfering with the safe operation of the vehicle.
- Endangering or threatening the welfare of others.
- Roughhousing, horseplay, or fighting.
- Using excessive profanity or offensive language, screaming, or shouting.
- Threatening, harassing, or intimidating others.
- Weapons possession including knives and firearms.
- Throwing any object at transit property or at any person on transit property.
- Discharging a laser emitting device on a transit vehicle or directing device at a vehicle or person.
- Vandalism and tampering with equipment.
- Soliciting unless otherwise authorized by MET management.
Food, Drink, and Other Consumables
- Consumption of food on vehicles unless authorized by the Operator.
- Drinking from a container with no lid.
- Consumption of alcohol.
- Possession of an open container of alcohol.
- Drunk or disorderly conduct; to promote the safety of all passengers, highly inebriated passengers may be refused service at the discretion of transit personnel.
- Possession or use of illegal drugs, huffing, etc.
Smoking and Tobacco Products
- Smoking or using e-cigarettes or vapes in unauthorized areas or within twenty (20) feet of a facility entrance, vehicle, or bus shelter/bench.
- Spitting tobacco products other than into trash cans or containers.
- Disposing of cigarette butts other than in marked containers.
- Lighting matches or lighters other than in designated smoking areas.
Personal Items, Strollers, and Walkers
- Littering or leaving trash and other discarded items on vehicles or at facilities.
- Bringing car batteries onto a bus.
- Bringing any item on the bus which constitutes a hazard to other passengers including tools, building materials, or other items not authorized by the Operator.
- Blocking an aisle way with a stroller, walker, cart, luggage, or other items. All strollers and walkers are required to be folded and stowed out of the aisle.
- Children are to be removed from strollers and held in the passenger’s lap for safety.
- Obstructing a mobility device securement area with any item.
- Playing music, videos, or other electronic devices without using headphones.
- Viewing or using obscene or inappropriate materials.
- Playing musical instruments.
Personnel Hygiene and Dress
- Urinating or defecating except in restrooms.
- To protect the health of all passengers, MET will remove or deny access to any passenger whose bodily fluids are exposed. This includes, but is not limited to, body eliminations, saliva and blood.
- .Indecent exposure
- Bringing onto transit property or vehicles any odors and substances which unreasonably disturb others or interfere with their use of the transit system, whether such odors or substances are from one’s person, clothes, articles, accompanying animal or any other source.
- All passengers are required to wear basic attire including shirts or styles of tops, pants or styles of bottoms, and foot coverings including shoes, sandals, or boots.
Fare Payment and Passes
- Refusing to pay required fares.
- Refusing to verify eligibility of discount fare rates.
- Sharing a pass (other than punch cards).
Seating and Utilizing Standee Areas
- Refusing to relinquish posted seating to the elderly or individuals with disabilities.
- Placing feet on seats or seat backs, or lying down in the seats.
- Hanging or swinging from stanchions.
- Loitering without the intent to use transit services.
- Using benches, vehicles, or other facilities as a place to sleep or camp.
- Using transit without an intended destination for more than one complete route trip or using transit services, vehicles, or facilities for purposes other than transportation.
TRANSIT PERSONNEL HAVE THE RIGHT TO REFUSE SERVICE TO ANY INDIVIDUAL NOT ADHERING TO THE RIDERSHIP AND PASSENGER CONDUCT POLICY. ANYONE WHO FAILS TO COMPLY MAY BE ASKED TO LEAVE THE BUS AND/OR FACILITY AS WELL AS BE PROSECUTED TO THE FULL EXTENT OF THE LAW
The code of conduct applies to all activities that occur in or on any Department of Aviation and Transit Properties including:
- Any transit vehicle.
- Transit centers.
- Parking areas.
- Bus stops, shelters, benches or other passenger facilities.
- Any Department administrative, operations, and maintenance facilities.
The following items are prohibited on MET Transit:
- Gasoline or flammable liquids
- Weapons are not allowed on MET Transit vehicles, at the Transfer Centers, or on any MET property.
- Animals (except service animals and animals confined to a carry-on, lap size box).
- Car batteries.
- Roller skates, rollerblades, and metal spike shoes (you may hand carry these items on the bus).
- Small pets may not be brought aboard a transit vehicle unless they are in a pet crate or container; small pets may be leashed and held in a passenger’s lap
- Large pets that cannot be placed in a container or held in a passenger lap are not allowed
- Animals designated under the American’s with Disabilities Act as service animals are allowed as long as they are providing service to a passenger.
- All MET vehicles are equipped with a lift or ramp system to allow passengers who use a mobility device (wheelchair, walker, etc) to easily board and disembark the vehicle. Passengers do not need to use a mobility device to use the lift or ramp, simply let the driver know you need to use the lift/ramp.
- When the lift or ramp is deploying, please stand clear of the lift or ramp to ensure your safety.
The MET stops at most corners before the intersection or at any blue and green MET bus sign. Signal the driver by waving when the bus is a half-block away to let the driver know to stop. All MET vehicles are equipped with ramps and lifts for passenger use; if you need a ramp or lift to assist in boarding or disembarking from the bus, let the driver know.
Getting on the Bus
The route name is displayed over the windshield and curbside window. The route number is in the windshield's lower left corner.
Have the exact fare ready as you board. Drivers cannot make change.
Getting off the Bus
To get off the bus, signal the driver by pressing the rubber chime strip next to the window. The driver will stop a block later at the corner.
Transfers & the Pulse System
Transfers to a connecting bus to complete a one-way trip are free and the transfer slip is good for one half hour - just ask the driver as you board. Transfers are possible at the transfer centers or at some places where two routes cross.
Please always tell the driver if you need to transfer - even if you don't need to ask for a transfer slip as the driver will notify the other bus of your desire to transfer. The MET System is set up as a "pulse system." This means that one set of buses arrives and departs the transfer centers at the same time and then, a half hour later, a second set of buses arrives and departs the transfer centers.
Using the Route & Schedule Booklet
View an image that explains how to use a bus schedule booklet.
Using the Route and Schedule Booklet
Here are a few locations that have MET Schedule Booklets available.
- St. Vincent Offices
- Billings Clinic Offices
- Billings Clinic
- St. Vincent Health Care
- Parmly Billings Library
- City Hall
- Yellowstone Courthouse
- Albertson's grocery at 611 N. 27th
- Billings International Airport Information Desk
- Chamber of Commerce
- Riverstone Health
- Rimrock Mall Information Desk